Senior officials at the event in Dubai.
DP World UAE, the leading smart trade enabler, won the 1st round of the Mohammed Bin Rashid Al Maktoum Customer Excellence Award. Organized under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, the awards recognize leading organizations in the categories of business, innovation and customer excellence. Previously, DP World UAE won the Mohammed bin Rashid Al Maktoum Business Award and the Mohammed Bin Rashid Al Maktoum Business Innovation Award.
The recent victory is a testament to DP World UAE’s commitment to providing its customers with exceptional services through its extensive network, an integrated port management approach and cutting-edge technologies. The award was received by Sultan Ahmed bin Sulayem, Chairman and CEO of DP World and Abdulla Bin Damithan, CEO and Managing Director of DP World UAE and Jafza at a ceremony held recently at Expo 2020 Dubai .
Sultan Ahmed bin Sulayem said: “Throughout its journey as a global provider of end-to-end logistics solutions, DP World has several accomplishments to its name. Our vision revolves around “smarter commerceâ€. Better Future â€and is guided by the principles of our nation’s leaders. It is a lesson in humility to receive the Customer Excellence Award because customer satisfaction is one of our strategic objectives. I would like to thank Sheikh Mohammed Bin Rashid Al Maktoum, who has always inspired us and the jury for recognizing our efforts. DP World is committed to finding solutions to solve the challenges of our customers and partners. The ultimate goal is to enable efficient movement of goods on a global scale by reducing costs, increasing speed and transparency, and mitigating environmental impact.
Abdulla Bin Damithan said, “Since our inception at DP World UAE, we have adopted business practices that align with the strategic goals of Dubai and the UAE and the vision of Sheikh Mohammed Bin Rashid Al Maktoum. The “customer first†approach has always been at the heart of our operations. It is therefore an honor to receive this prestigious award which encourages companies to optimize their customer-oriented practices. To ensure steady progress in the UAE and in the GCC, we work closely with our customers and business partners to deliver quality services, delivering long-term value. We believe this is the key to a sustainable and efficient supply chain.
“The Mohammed Bin Rashid Al Maktoum Business Award has further motivated us to work towards our goal of creating a competitive environment, while supporting the world-class corporate culture in the UAE and the region. We are confident that our contribution will promote trade and enrich the strong and flourishing economies of the GCC. “
As the first maritime gateway, DP World UAE has been a key economic driver for Dubai and the UAE. The entity contributes 33.4% to the GDP of the emirate and 10.7% to the GDP of the United Arab Emirates. Its flagship products, the multi-functional Jebel Ali port which connects to 150 global ports and the Jebel Ali Free Zone (Jafza) which has a growing portfolio of over 8,700 companies, have been business catalysts for the United Arab Emirates and the CCG. With access to 3.5 billion consumers, the entity offers stable and long-term cash flow, relatively high growth rates, high barriers to entry and a global network managed locally by its knowledgeable employees. Its wide range of solutions and subsidiaries has enabled it to gain the trust of local and international clients throughout the region and beyond.
DP World UAE is the world’s leading provider of end-to-end intelligent supply chain logistics, enabling the flow of trade across the globe. Their comprehensive portfolio of products and services covers every link in the integrated supply chain – from marine and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
DP World UAE provides these services through an interconnected global network of 190 business units in 68 countries on six continents, with a significant presence in both high growth and mature markets. Everywhere we operate, we integrate sustainability and responsible corporate citizenship into our operations, striving to make a positive contribution to the economies and communities where we live and work.